bet365 review

Also written: Bet 365

Last reviewed 12 Oct 2026

Player Score31/100Poor

Built from 6,956 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.

Lower than 90% of UK sites we score

How the Player Score works

bet365 welcome offer

bet365

Bet £10, get £30 in free bets

Visit bet365

Terms apply

Deposit required. Free Bets available on qualifying bet settlement. Min odds, bet & payment exclusions apply. T&Cs and time limits apply.

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What players say

Our summaries of the 60 most recent reviews, theme by theme. Not quotes.

Customer support

Mostly negative

0% positive94% negative

Reviewers mostly say live chat is unhelpful, giving generic replies when accounts are closed or restricted. Some describe being passed between agents without their issue being resolved.

Mentioned in 17 of the recent reviews we analysed

Games and odds

Mostly negative

6% positive94% negative

Most reviewers feel the slots pay out poorly and doubt the stated return to player. Technical faults are also raised, though one reviewer praised quick card payouts.

Mentioned in 17 of the recent reviews we analysed

Withdrawals

Mostly negative

7% positive93% negative

Reviewers mostly say withdrawals are slow or blocked, with accounts restricted soon after a win. A single reviewer reported fast payouts to a card.

Mentioned in 15 of the recent reviews we analysed

Show 3 more themes

Bonuses

Mostly negative

0% positive100% negative

Reviewers mainly complain that bonus features and free spins pay very little, and that promotions and rewards for regular customers are scarce. Some also object to restrictive terms on deposit matches and free bets.

Mentioned in 14 of the recent reviews we analysed

App and website

Mostly negative

0% positive100% negative

Reviewers mostly describe accounts being closed straight after sign-up or ID checks, often before any use. Others report login errors, slow loading and games freezing mid-play.

Mentioned in 12 of the recent reviews we analysed

ID checks

Mostly negative

0% positive100% negative

Reviewers report accounts being closed or restricted despite supplying the documents requested, with no clear reason given. Facial recognition failures during sign-up are also mentioned.

Mentioned in 5 of the recent reviews we analysed

What we checked

Run by: Hillside (UK Gaming) ENC, Malta
UK licence: 055149-R-331499-002
Licensed since: Oct 2019
Self-exclusion: GAMSTOP covers it
Website: bet365.com

bet365 review FAQ

Is bet365 legit?

bet365 holds a Gambling Commission licence, number 055149-R-331499-002, and has done since Oct 2019. The operator is Hillside (UK Gaming) ENC.

Does bet365 pay out?

Of the 60 recent reviews we looked at, 15 discussed withdrawals. Most were unhappy, with 93% of those mentions negative.

What do players complain about most?

Customer support draws the most complaints. It appears in 17 recent reviews, and 94% of them are negative.

Who owns bet365?

The site is operated by Hillside (UK Gaming) ENC.