Betway review

Last reviewed 12 Oct 2026

Betway sister sitesSpin Casino, Jackpot City and Hippodrome Online

Player Score70/100Good

Built from 77,368 player reviews on the App Store and Trustpilot, adjusted because unhappy players post far more often than happy ones.

↘ Recent reviews trending downBetter than 57% of UK sites we score

How the Player Score works

Betway welcome offer

Betway

Bet £10, get £40 in free bets

Visit Betway

Terms apply

New customers only; place a min £10 pre-event bet at min odds of 2.0 to receive £40 in 4x£10 free bet tokens on settlement (betting restrictions, 7-day expiry, debit card deposits only); 18+.

Also worth a look

Mr Vegas

100% up to £200 + 100 Free Spins

Claim offer

Terms apply

New customers only. Min deposit £20; 35× wagering on bonus; Free Spins on selected slots. 18+. Full T&Cs apply. BeGambleAware.org.

All British Casino

100% up to £100 Welcome Bonus

Claim offer

Terms apply

New customers only. Min deposit £20; 45× wagering on bonus funds before withdrawal. 18+. Full T&Cs apply. BeGambleAware.org.

Duelz

100% up to £100 + 100 Free Spins

Claim offer

Terms apply

New customers only. Min deposit £10; 30× wagering; spins on selected slots. 18+. Full T&Cs apply. BeGambleAware.org.

Midnite

Wager £20, Get 100 Free Spins

Claim offer

Terms apply

New customers only. Free spins are valued at 10p and valid for 7 days. Further T&Cs apply.

What players say

Our summaries of the 360 most recent reviews, theme by theme. Not quotes.

App and website

Mostly negative

27% positive68% negative

Reviewers mostly describe login failures, locked accounts and crashes, often alongside stalled withdrawals. A few like the layout and ease of use, while one notes there is no cash out and few live stats.

Mentioned in 125 of the recent reviews we analysed

Withdrawals

Mostly negative

20% positive77% negative

Reviewers mostly report payouts stuck on pending for days or weeks, errors when trying to withdraw, and funds kept after accounts were closed, with little explanation from support.

Mentioned in 95 of the recent reviews we analysed

Bonuses

Mostly negative

14% positive82% negative

Most complaints say the bet £10, get £40 in free bets offer was not credited or was refused without a reason. Others find the free bet terms restrictive and the daily spin wheel stingy.

Mentioned in 84 of the recent reviews we analysed

Show 3 more themes

Customer support

Mostly negative

10% positive89% negative

Reviewers overwhelmingly say help is hard to reach. They describe long chat waits, unanswered emails and automated or template replies that leave problems unresolved.

Mentioned in 83 of the recent reviews we analysed

Games and odds

Mostly negative

32% positive65% negative

Reviewers mainly say the slots, including the branded Big Bass Splash, pay out poorly. Several also report free bet accumulators that will not redeem despite meeting the odds and leg requirements.

Mentioned in 77 of the recent reviews we analysed

ID checks

Mostly negative

0% positive100% negative

Every mention is negative. Reviewers describe accounts locked soon after depositing, and documents sent repeatedly without verification being completed or withdrawals being released.

Mentioned in 8 of the recent reviews we analysed

What we checked

Run by: Betway Limited, Malta
UK licence: 039372-R-319367-028
Licensed since: Nov 2014
Fines: 2 published actions against Betway
Self-exclusion: Shared with 3 sister sites
Website: betway.com

Betway's sister sites

Spin CasinoCasino

58est.

Jackpot CityCasino

56est.

Hippodrome OnlineCasino

36/100

All Betway sister sites →

Betway review FAQ

Is Betway legit?

Betway Limited holds Gambling Commission licence 039372-R-319367-028 for Betway and has done since Nov 2014, so the site operates under a UK licence.

Does Betway pay out?

Payouts are a sore point for many. Withdrawals featured in 95 of the 360 recent reviews we analysed, and 77% of those mentions were negative.

What do players complain about most?

The app and website draw the most comment. They feature in 125 recent reviews, and 68% of those mentions are negative.

Who owns Betway?

Betway belongs to Betway Limited, the same company named on its UK licence.