Ladbrokes review
Built from 4,258 player reviews on Trustpilot, adjusted because unhappy players post far more often than happy ones.
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What players say
Our summaries of the 60 most recent reviews, theme by theme. Not quotes.
Games and odds
Mostly negativeMost reviewers believe the slots pay back very little and feel unfair, often reporting long runs without a win or bonus round. Others mention glitches during play and cash out not being offered on accumulators.
Mentioned in 22 of the recent reviews we analysedBonuses
Mostly negativeReviewers mostly say bonus features rarely trigger on slots, and several report not receiving a promised welcome offer. A few also mention promotions they found misleading and rising costs for loyalty rewards.
Mentioned in 19 of the recent reviews we analysedApp and website
Mostly negativeEvery recent mention of the app or site was negative. Reviewers mostly describe games crashing or logging them out mid-play, bets that would not load or later went missing, and features or tickets lost after a glitch.
Mentioned in 10 of the recent reviews we analysedShow 3 more themes
Customer support
Mostly negativeAll recent support mentions were negative. Reviewers mostly say agents give scripted replies, blame the customer's internet connection for faults, and fail to resolve issues such as missing bonuses or unpaid best odds guarantees.
Mentioned in 9 of the recent reviews we analysedWithdrawals
Mostly negativeReviewers mostly complain of restrictions appearing when they try to withdraw larger sums and of lower-than-expected payouts on bets. One reviewer, by contrast, reports a first withdrawal arriving quickly.
Mentioned in 6 of the recent reviews we analysedID checks
Mostly negativeOpinion is split. Some reviewers praise a quick verification process, while others say documents were requested only after a large win, or that accounts were verified but the welcome offer was then withheld.
Mentioned in 5 of the recent reviews we analysedWhat we checked
- Run by
- LC International Limited, Gibraltar
- UK licence
- 054743-R-330863-014
- Licensed since
- Jul 2019
- Fines
- 1 published action against LC International
- Self-exclusion
- Shared with 14 sister sites
- Website
- ladbrokes.com
Ladbrokes's sister sites
All Ladbrokes sister sites →Ladbrokes review FAQ
Is Ladbrokes legit?
Ladbrokes holds a UK licence from the Gambling Commission, number 054743-R-330863-014. LC International Limited is the licence holder and has been since Jul 2019.
Does Ladbrokes pay out?
Payouts were not a frequent topic. Only 6 of the 60 recent reviews we analysed mentioned withdrawals, but most of those, 83%, were negative.
What do players complain about most?
Games and odds draw the most criticism. They come up in 22 recent reviews, and 95% of those mentions are negative.
Who owns Ladbrokes?
Ladbrokes belongs to LC International Limited, which is also the company named on its Gambling Commission licence.