Lottoland review

Last reviewed 12 Oct 2026

Player Score64/100Good

Built from 9,498 player reviews on the App Store and Trustpilot, adjusted because unhappy players post far more often than happy ones.

↘ Recent reviews trending downLower than 51% of UK sites we score

How the Player Score works

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What players say

Our summaries of the 210 most recent reviews, theme by theme. Not quotes.

App and website

Mostly negative

17% positive79% negative

Reviewers mostly tie the app to wider account trouble, such as slow payouts, blocked or closed accounts and simple changes that support could not resolve. A smaller group find it easy to use.

Mentioned in 82 of the recent reviews we analysed

Withdrawals

Mostly negative

16% positive75% negative

Many reviewers report waiting days for payouts and chasing them by email, often linked to document checks. Some say money arrived within hours or the next day, though still slower than other sites.

Mentioned in 61 of the recent reviews we analysed

Games and odds

Mostly negative

24% positive70% negative

Reviewers like having lottery, bingo and slots in one place, but many feel the slots pay poorly. Several object to a change that spreads lottery jackpot payments over many years.

Mentioned in 54 of the recent reviews we analysed

Show 3 more themes

Customer support

Mostly negative

13% positive87% negative

Most reviewers say live chat and email are slow and unhelpful, with chats sometimes ended early, particularly over withdrawals and closed accounts. A minority describe quick, helpful fixes.

Mentioned in 45 of the recent reviews we analysed

Bonuses

Mostly negative

12% positive85% negative

Most complaints say slot bonus rounds and free spins trigger rarely and pay very little, and some question the return to player. A few like the regular free spins, though one regrets a free spins wheel being removed.

Mentioned in 33 of the recent reviews we analysed

ID checks

Mostly negative

5% positive95% negative

Almost all reviewers describe repeated document requests, even on accounts already marked as verified, followed by long waits for winnings. Some say their accounts were closed during the checks.

Mentioned in 20 of the recent reviews we analysed

What we checked

Run by: EU Lotto Limited, Gibraltar
UK licence: 038991-R-319408-019
Licensed since: Nov 2014
Self-exclusion: GAMSTOP covers it
Website: www.lottoland.co.uk

Lottoland review FAQ

Is Lottoland legit?

Lottoland holds Gambling Commission licence 038991-R-319408-019. The licence belongs to EU Lotto Limited, which runs the site and has held it since Nov 2014.

Does Lottoland pay out?

Payouts are a sore point. Withdrawals featured in 61 of the 210 recent reviews we analysed, and 75% of those mentions were negative.

What do players complain about most?

The app and website draw the most criticism. They come up in 82 recent reviews, with 79% of those mentions negative.

Who owns Lottoland?

The company behind Lottoland is EU Lotto Limited.